Frequently Asked Questions

You can change or cancel your order before 2:00 PM PT on the dispatch day. Once dispatched, your order will fall under our Returns policy.

See our Cancellation Policy for full terms.

We ship within the United States only; we do not offer international shipping.

Orders are typically processed within 1–2 business days (Mon–Fri). Transit takes around 3–7 business days (Mon–Fri), leading to a total delivery estimate of 4–9 business days from order placement. Orders placed before 2:00 PM PT will ship the same business day.

We offer Standard Shipping only. Expedited or overnight shipping options are not available.

Yes, we provide free Standard Shipping on orders over $49. For orders below that threshold, a flat shipping fee of $3.99 applies. All prices are in USD.

See our Shipping Policy for full timelines.

You have 30 days from the date of delivery to return items, whether defective or non-defective, as long as they are in new and unused condition with original packaging.

If you are returning an item due to a change of mind, you will cover the return shipping costs. However, if the return is due to our error (such as receiving the wrong item or a defect), Simi Computer Center will cover the return shipping. There is no restocking fee.

Refunds are processed to the original payment method in USD 5–7 business days. Please note that your bank may take an additional 1–2 business days to reflect the refund.

See our Return & Refund Policy for full terms.

We accept the following payment methods: Visa, MasterCard, American Express, Discover, PayPal, Klarna, Afterpay.

All transactions are processed in USD, and our checkout uses industry-standard SSL/TLS encryption to ensure your payment information is secure. We do not store full card details; payment gateways handle that.

See our Payment Policy for transaction details.

Yes, your information is safe with us. We use industry-standard SSL/TLS encryption during checkout, and we do not store full card details as payment gateways manage that aspect.

See our Privacy Policy for how data is handled.

Only where the listing names dual HDMI and states the resolution. A hub that lists a single display output will not drive two independent screens whatever adapter you add.

The manufacturer's load rating and the platform dimensions are on each riser page. Measure the base of your monitor stand before ordering, not the screen.

Compatibility is listed per product. Sets using a 2.4 GHz receiver work with any machine that has a USB-A port; Bluetooth-only models list their supported systems.

Only if it is complete and unused. Screwdriver sets with missing or used bits cannot be resold. Full terms are on the return and refund policy page.